Shipping (New Orders)
Orders typically ship within 1-3 business days. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 3 business days, please contact info@monarmoire.com

Please note that all international orders are shipped delivery duties unpaid (ddu). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.

Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.

Online Store Credit (If Applicable)

No refunds.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or online store credit. To be eligible for online store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards
- Sale items
- Some health and personal care items and hats

To complete your return for online store credit, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your online store credit. If you are approved, then your refund will be processed, and a credit will automatically to your ARMOIRE account. 

Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@monarmoire.com.

Late or Missing Refunds (If Applicable)
There is often some processing time before an online store credit is posted. If you’ve done all of this and you still have not received your credit yet, please contact us at returns.

Shipping

To return your product, you should mail your product to:

ATTN: ARMOIRE RETURNS
5524 Rue Saint-Patrick Suite 210
Montreal, Quebec
H4E 1A8 
Canada